Frequently Asked Questions

Payments and security

All direct payment gateways follow the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover.

We accept payments from major credit card companies like Visa, Mastercard and American Express or other services like Apple Pay or Paypal.

Delivery

Shipping can take up to 5 days within France and 10 days for the rest of the world.

Due to global supply chain challenges, shipping times may be longer than usual.

Delivery price:
- France: Free delivery.
- EU, Switzerland and UK: €15 (Free delivery from €50 purchase).
- Worldwide: €30 (Free delivery from €80 purchase).

We will send you an e-mail with your tracking link (to be consulted on the La Poste website) within 2 working days following your order.

Les produits sont soigneusement emballés et envoyés par Colissimo.

Nous ne sommes pas responsables des dégâts causés pendant la livraison. Cependant, veuillez-nous contacter en cas de problème.

Back

A refund request can be submitted within one month of purchase for France and 14 days for the rest of the world.

Yes ! You can find our returns policy here .

Return costs are the responsibility of the customer.

Dès la réception du retour et après vérification des articles, nous procéderons au remboursement dans les 4 jours ouvrés, par le même mode de paiement que vous avez utilisé.

Vous pourrez recevoir le montant sur votre compte dans un délais de 3 à 12 jours ouvrés, en fonction de votre localisation.